I work in UX. People in my field are responsible for a lot of the execution on this problem. I consider myself a “human-centered” designer, but this term has been co-opted. Human-centered design should be about treating people well, addressing their deepest values, and prioritizing their goals over those of our organizations. There’s nothing human-centered about empathizing with people so we can hook them. That’s exploitation.
I am so incredibly tired of this superficial/mutated idea “human-centered design” idea being superimposed upon the intersection of humans & technology. Trust is at the heart of online brand-consumer relationships. Nothing about the “hook” deceit builds trust. I appreciate people like you out there fighting for what’s right for the PEOPLE, not what’s right for the profits.